Refund policy

We have a 60-day return policy, which means if you are not satisfied with your purchase from medatureusa.com for any reason you have 60 days after receiving your item to request a return.

To start a return, you can contact us at service@medature.co. Please indicate your order number and the reason for the return so we can improve our service and product quality. Please note that returns will need to be sent to the following address: 8910 University Center Lane, Suite 400, California, San Diego 92122

If your return is accepted, we’ll instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at service@medature.co. 

If you have purchased Medature products from one of our authorized resellers, please contact that retailer for return or exchange information.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at service@medature.co.

Shipping fees are not refundable.